Fulfill Service Orders on Time and Reduce Order Fallout
Service providers are delighted when customers want to order new services. They are much less delighted when they cannot fulfill a service order because the inventory they thought they had is not there or is occupied, or the capacity is insufficient and the only alternative is to add cards in the aggregation network, or they just can’t get an accurate view from their inventory system. Moreover, a service and SLA configuration that looks good at the IP layer, may not be possible once you calculate the service path down to the optical fiber layer.
Too often service providers run into roadblocks and cannot fulfill the service that was ordered. They may need to obtain and deploy new gear which causes delays. If the customer is not willing to wait, the order will fall out and the potential revenue lost. Sometimes, the customer is also lost. Order fallout is particularly painful because the service order is in the pipeline, but the service provider cannot fulfill it.
Use Sedona NetFusion to Maximize Service Fulfillment
Sedona NetFusion Network Intelligence and Automation Platform helps to reduce service order fallout at three critical junctures in the service fulfillment cycle:
- Service Feasibility: Use the accurate, multi-layer, multi-domain real-time inventory provided by Sedona NetFusion to determine right away whether the service diversity requirements are feasible all the way down to fiber layer, and the latency and SLA guarantees required by the customer can be met.
- Service Design & Activation: Use the multi-layer, multi-vendor, multi-domain Topology data from Sedona NetFusion to calculate and allocate efficient service paths across ML/MD/MV network.
- Service Test & Turn Up: Use the multi-layer service path view provided by Sedona NetFusion to verify service diversity, and to test the latency and SLA assurance of new services before implementation.