Challenges in the Face of Digital Transformation
The Communication Service Provider (CSP) landscape is changing rapidly in the face of the digital era. New and stronger competition, growing customer demands, increased operational costs and evolving technologies are just a few of the challenges CSPs face today. CSPs are now required to adopt a digital strategy and being moving towards full network automation in order to compete with OTT and other digital solutions. The big question for many CSPs today is: “How can we feasibly transform from legacy, process-driven operations to agile, digital operations?”
A major part of a CSPs digital transformation revolves around strengthening network resources and services, which requires data. Most providers collect lots of network and resource data, but there’s a major blind spot for layers 0-3, between layers and network domains, with little consistent, reliable and up-to-date data. The data that is collected for layers 0-3 is often old or partial, which creates vulnerabilities, prevents efficient utilization of the network and can lead to making important business decisions for the network based on bad data.
One of the biggest reasons for this lack of real, consistent, correct data is that legacy systems are still prevalent in CSPs and prevent true visibility into the network. These highly complex systems inhibit the speed and extent of automation, requiring instead manual – often error-prone and disruptive – changes that would prevent true network automation. Legacy systems also obfuscate data, making it hard to collect and near-impossible to rely on.
In order for CSPs to move past simply surviving in the new digital era, they must adopt network automation in order to create the agility and flexibility needed to thrive. Automation is the key to enabling better accuracy, rapidity, and consistency in your networks – which are required in order to provide better customer experiences at much lower costs, offer personalization and new digital services, and expand into new markets and business models. Automation is only possible with correct, current, and complete data – something that legacy systems and bad data make impossible.
The first step to digital transformation for CSPs, then, is to collect and put the right data – correct, complete, and consistent – to use for the network.
Data-Driven Decision Making with NetFusion
Sedona’s NetFusion platform creates the ultimate network data source for CSPs, with full Service-to-Fiber visibility. The platform offers a patented and automated discovery method which maps topology, traffic, and services into a live, unified network model. NetFusion offers deep, network-wide visibility that removes any guesswork from network operations, enabling business decisions to be made with the full knowledge of the network.
The data collected through the platform is drawn directly from the network in near real-time, ensuring automated processes can work correctly. NetFusion is the only system that achieves accurate Service-to-Fiber visibility, offering a complete, near-real-time data source that is drawn directly from the network. The platform is multilayer, multi-domain, and multi-vendor, creating a transparent, fully visible view of the network at any given time, including all cross-layer and cross-domain connections.
To enable true digital transformation, NetFusion eases the transition with an adaptable architecture. During a CSPs initial transformation from legacy to digital, the NetFusion platform communicates with both legacy SONET protocols as well as SDN controllers and service orchestrators. This allows a gradual transition that fits each customers’ individual needs and constraints during the transformation. As legacy systems and process-driven operations are phased out, no changes are required to network equipment, domain controllers or service orchestrators, ensuring continuance of the business.